Customer support is a prime area for implementing AI solutions, but if not executed properly, the consequences can be significant. A recent example involved Chevrolet dealerships that utilized a version of OpenAI's GPT, allowing customers to manipulate the system into granting car discounts as low as $1.
In response, Ask-AI introduces a new model-agnostic enterprise AI assistant, available as a Chrome extension called ASK. This innovative tool aims to empower human customer support agents by delivering real-time contextual data, common question answers, and insights into company offerings—all at their fingertips.
Founding Vision and Funding
Founded in Tel Aviv in 2021 by entrepreneur Alon Talmor, Ask-AI has also developed an office in Toronto, Canada. The company, now 40 employees strong, has raised $11 million in Series A funding, led by Leaders Fund and supported by investors like Vertex Ventures and GTMFund. In total, Ask-AI has secured over $20 million, including prior seed investments.
The Role of ASK
Talmor articulates that there is a burgeoning market for AI "sidekicks" that assist with everyday tasks such as email responses and customer support tickets. ASK operates as a Chrome extension that opens a sidebar, automatically providing relevant apps and information based on the current task.
ASK enhances efficiency for customer support agents by offering a complete overview of each customer’s past interactions. This includes critical information, such as upcoming renewals or churn risks, enabling agents to provide personalized support.
Enhancing Customer Support Interactions
ASK also utilizes generative AI to draft replies that reflect the company’s tone in emails and customer chats, answer questionnaires, and perform audits. However, the AI doesn’t act autonomously; agents retain agency over the information and responses provided, leveraging their training to ensure accuracy.
Commitment to Accuracy and Security
Talmor emphasizes Ask-AI’s focus on high accuracy and security, differentiating the platform from traditional chatbots by processing and summarizing customer data effectively, including internal jargon. Ask-AI supports multiple leading AI models, such as OpenAI’s GPT-3.5/4, Google Gemini, and Meta's Llama variants.
Seamless Integration with Existing Tools
An advantage of Ask-AI’s offerings, including the real-time dashboard, MosAIc, is their compatibility with over 50 popular enterprise applications like Salesforce, Zendesk, and Slack. This integration allows companies to enhance their existing systems without the need for disruptive changes.
The MosAIc dashboard visually displays recurring customer issues and internal communication patterns, enabling organizations to capture valuable insights and improve operational effectiveness.
Broadening Target Audience
Initially aimed at customer support agents, Ask-AI also seeks to assist other enterprise professionals, including analysts and executives, who can benefit from the dashboard’s insights. The combination of the dashboard and ASK sidekick has demonstrated measurable efficiency gains across departments, achieving a 20% reduction in support ticket resolution times for clients like Monday.com and Yotpo.
Future Growth and Innovation
With a background as the founder of BlueTail, acquired by Salesforce, Talmor aims to weave generative AI into enterprise operations. His team includes experts in natural language processing and aims to double in size within the year following their latest funding round. Ask-AI’s commitment to innovation could position it effectively within the expanding market for enterprise-grade generative AI solutions.
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