Beijing Chaoyang Launches 'AI Xiaohe': A New Digital Governance Platform

On November 11, Beijing's Chaoyang District introduced a street-level digital governance platform called "AI Xiaohe" in the Hepingjie community. This innovative platform offers 24/7 access to services such as resource inquiries, issue reporting, and community discussions. Utilizing advanced language models and a specialized knowledge base, "AI Xiaohe" harnesses artificial intelligence to provide residents with comprehensive support.

A spokesperson from Hepingjie emphasized that the initiative aims to address local needs and challenges while exploring new governance models. The platform aggregates information on complaints handling, urban management, and public services, specifically focusing on revitalizing older neighborhoods.

How does "AI Xiaohe" enhance the resident experience? During the launch event, staff showcased the platform's user-friendly features. Residents can access the "Smart Living" mini-program, allowing them to ask questions via text or voice. For example, if a resident inquires about a water outage, the platform promptly sends a notification explaining the situation and provides contact details for property management, the water company, and community support services.

Moreover, "AI Xiaohe" streamlines access to local services, including food retail, convenience stores, dining options, and groceries, all within a 15-minute radius. Since its pilot launch earlier this year, the platform has continually enhanced its knowledge and resource capabilities, growing smarter with time.

The platform also analyzes critical local areas, urgent issues, and common concerns to accurately identify and predict community needs, ultimately improving grassroots governance decisions. Since its operation began, "AI Xiaohe" has significantly reduced the workload for local staff by managing frequent inquiries and routing complex issues to the appropriate departments. Collective concerns are addressed through negotiation platforms, while urgent issues are coordinated through dedicated channels. Notably, the platform has achieved an impressive issue resolution rate of 98.97% since its trial run in January, with all inquiries resolved within 48 hours.