Google Expands Conversational Duplex AI to Canada, Australia, and the UK: Enhancing AI Communication Globally

Google's advanced Duplex AI calling service has officially expanded to the UK, Australia, and Canada. Originally launched in the US in 2018, Duplex began pilot testing in New Zealand a year later. This innovative feature allows users to instruct Google Assistant to make calls to businesses, such as restaurants and car rental services, streamlining the process of making reservations and bookings.

Recent updates on Google's Help Center page reveal the phone numbers that Duplex will use to contact business owners in these new countries. However, reports from Tech media outlet indicate that users in the UK, Australia, and Canada are not yet experiencing the full capabilities of Duplex. Google has explained that this initial rollout focuses on verifying business operating hours through Duplex AI. The company aims to incorporate accurate business status and hours in search results, helping users avoid unnecessary trips during ongoing efforts to flatten the COVID-19 curve.

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