Unlocking Meeting Insights: Otter.ai’s Innovative 'Meeting GenAI' Transforms How You Capture Intelligence from Conversations

Otter.ai is enhancing its platform with new features called “Meeting GenAI,” aimed at improving meeting intelligence.

Based in San Francisco, Otter.ai offers AI-powered voice transcription services that integrate with popular meeting platforms like Zoom. In June 2023, the company introduced Otter AI chat capabilities, allowing users to ask questions and receive summaries about specific meetings.

The new “Meeting GenAI” features build on this foundation, enabling organizations to leverage the Otter AI assistant not just in individual meetings, but across all meeting transcriptions in their account. Users can obtain summaries from multiple meetings, inquire about key takeaways, and identify next steps. Additionally, the AI chat function is now available in Otter's Channels, facilitating interactions among multiple users within an organization.

“Using the new AI chat, it can query an entire meeting database,” said Sam Liang, Otter AI co-founder and CEO. “You can ask an ambiguous question, and Otter will identify which meetings discussed that topic and provide you with the answers.”

Making AI Chat More Collaborative

The “Meeting GenAI” updates prioritize collaboration by allowing multiple users to interact with AI in group chats. In Otter Channels, users can converse with each other while also engaging Otter AI for additional insights.

“You can still communicate as usual, but at any time, you can say, ‘Hey, Otter, I have a question about a sales call,’ and Otter will respond in that channel for everyone to see,” Liang explained.

Liang views the Otter channel collaboration feature as complementary to existing collaboration tools like Slack, highlighting that while Slack excels in text communication, Otter focuses on voice and searchable meeting transcripts.

Continuous AI Innovation

Otter is committed to advancing its AI capabilities. Liang noted that the AI team has made significant improvements to summarization quality, refining the process based on user feedback to help generate valuable insights from meetings. The company develops its own models and fine-tunes existing ones within its voice transcription platform.

To mitigate the risk of AI hallucinations, Otter ensures that any names, companies, or terminology referenced can be traced back to the original content.

Proactive Contributions in Meetings

Looking ahead, Liang envisions a future where Otter AI actively contributes during meetings by offering relevant information in real-time. This would position Otter as a participant in discussions, capable of responding to voice queries or providing insights when appropriate.

“It can proactively engage whenever it detects an opportunity to offer useful information or insights,” Liang stated. “Otter will become a team member that can actively participate in live discussions.”