US Airlines Implement AI Technology to Optimize Operations

Home AI News US Airlines Implement AI Technology to Optimize Operations

Updated on November 11 2024

Authorities anticipate that air travel during this year's Labor Day holiday in the United States will reach record levels. To manage the surge in demand, several U.S. airlines are increasingly turning to artificial intelligence to optimize operations across various areas, including ground control, route design, and customer service. Flight delays have long been a significant pain point for travelers, but United Airlines has found that providing clear explanations for delays can help alleviate negative sentiments. As a result, their customer service team has begun utilizing generative AI to craft detailed explanations for delays. Since March, United Airlines has applied this AI tool across more than 6,000 flights, leading to a 4% increase in customer satisfaction.

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