Verizon Utilizes AI for Protecting Fiber Cables Against Accidental Damage

Verizon is harnessing the power of AI and machine learning to safeguard its fiber infrastructure from accidental damage. With over 1 million miles of fiber in place, the telco faces thousands of incidents each year where construction activities or homeowner projects result in severed cables, leading to connectivity disruptions that can last for days.

To tackle this issue, Verizon has developed an AI system that analyzes dig requests, identifying potentially high-risk locations near its cabling. By combing through vast amounts of data and cross-referencing past excavation patterns with current conditions, the AI proactively predicts trouble spots and alerts diggers to prevent damage.

This innovative technology integrates seamlessly with Verizon's 811 system, offering real-time information on the precise location of buried utilities and cables. For diggers, this means being able to accurately mark sites and avoid unintended disruptions.

According to Julie Slattery, Verizon's senior vice president of core engineering and operations, this AI solution is a part of the telco's broader strategy to optimize operations and enhance customer experiences through innovative technologies. Slattery emphasizes the importance of proactive measures, urging all diggers to call 811, the national call-before-you-dig phone number, before starting any project. This simple step not only reduces the risk of damaging underground fiber but also ensures the continued connectivity of customers and first responders.

Verizon's dedication to leveraging AI and machine learning underscores its commitment to keeping customers connected while minimizing costly repairs and disruptions.