Uber Eats Courier Battles AI Bias: Navigating the Challenges of Justice Under UK Law
On Tuesday, the BBC reported on the case of Pa Edrissa Manjang, a Black Uber Eats courier who received a financial settlement from Uber after he was denied access to the app due to "racially discriminatory" facial recognition checks. Manjang, who had been using the platform since November 2019 for food deliveries, raised concerns about the legality of AI systems in the U.K. The lack of transparency around rapidly deployed automated systems, purported to enhance user safety and service efficiency, often leads to individual harm, making it challenging for affected users to seek recourse for AI-driven biases.