Taco Bell Enhances Drive-Thru Experience Nationwide with AI Voice Ordering

Taco Bell is rolling out AI-driven voice ordering technology at drive-thrus nationwide. With over 100 locations in the U.S already using Voice AI, Yum! Brands revealed plans to expand this cutting-edge system further. This AI tool has undergone more than two years of testing, with the goal of streamlining tasks for team members, allowing them to prioritize reducing wait times and enhancing order accuracy.

Yum! Brands' Chief Innovation Officer, Lawrence Kim, highlighted the company's commitment to providing franchisees with top-notch AI solutions to elevate the overall consumer and team member experience. Collaborating closely with Taco Bell franchisees, the design of Voice AI technology was tailored to benefit both staff and customers. Seamlessly integrated with Yum! Brands' proprietary Poseidon point of sale (POS) system and digital menu boards, the AI system ensures a smooth and efficient ordering process.

Positive feedback from KFC restaurants in Australia on the implementation of Voice AI systems further propelled Yum! Brands to bolster its digital and AI capabilities. By actively developing technologies and partnering with industry leaders, the company aims to revolutionize the ordering experience. In light of McDonald's decision to discontinue IBM's AI voice ordering technology, Taco Bell is seizing the opportunity to enhance its service offerings, leveraging AI to empower team members and engage customers in innovative ways.

Taco Bell's Chief Digital and Technology Officer, Dane Mathews, emphasized the brand's commitment to innovation through Voice AI adoption, providing team members with support and enhancing customer interactions. This strategic expansion signifies Taco Bell's dedication to evolving alongside cutting-edge technology while prioritizing operational efficiency and customer satisfaction.