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Cresta AI
What is Cresta AI?
Cresta AI is an advanced generative AI platform designed to enhance contact center operations. It delivers intelligent solutions such as self-service options, real-time coaching, and valuable post-call insights, enabling contact center teams to maximize the impact of every customer interaction.
How to use Cresta AI？
To utilize Cresta AI, contact center teams can seamlessly integrate the platform with their current systems. This AI-powered technology centralizes knowledge, insights, and coaching to enhance performance. It offers real-time coaching and support for agents, automates routine tasks using chatbots, and extracts valuable business insights from conversational data. Teams can harness the platform to boost sales efficiency, elevate customer care, and enhance post-call agent performance.
Cresta AI's Core Features
Generative AI-driven intelligence for contact centers
Self-service
Live coaching
Post-call insights
Real-time guidance for customer advocates
Outcome-oriented coaching
Automated common interactions
Agent efficiency improvement
Team performance visibility
Business trend analysis
Benchmarking top performers
AI-enabled coaching, quality assurance, and performance management
Cresta AI's Use Cases
Sales: Cresta for Sales helps teams improve business outcomes and bridge the performance gap between top and bottom performers.
Customer Care: Real-time guided responses assist customer advocates in delivering better customer experiences.
Post-Call: Outcome-oriented coaching and business insights increase agent effectiveness and efficiency.
Collections: Cresta helps collections teams navigate complex regulatory landscapes with compliance at scale.
Retention: Identify behaviors for powerful sales outcomes and enhance customer retention strategies.
Remote Teams: Cresta provides solutions for managing and coaching remote contact center teams effectively.
Industries: Automotive, Retail, Telecom, Airlines, Finance, Insurance
Product: Cresta offers various products including Agent Assist, Director, Insights, and Virtual Agent for different contact center needs.
FAQ from Cresta AI
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What does Cresta AI offer for contact centers?
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