UPS Fights Theft Using Machine Learning and Expands Advanced Automation Technologies

UPS is enhancing its initiative to combat package theft by incorporating advanced machine learning and artificial intelligence into its DeliveryDefense program. In October, a web-based version of this technology will be available for small and medium-sized businesses, expanding access to sophisticated delivery solutions designed to boost security and efficiency.

Originally launched in June, the technology employs AI and machine learning algorithms to analyze delivery addresses and generate a “confidence score” ranging from 1 to 1,000. This score indicates the likelihood of a successful delivery, guiding businesses in their shipping decisions. For locations with low scores, the system can recommend alternative secure delivery points, ensuring packages arrive safely.

This innovative tool can now be integrated into a merchant's order fulfillment system through an API, while the new web-based version allows smaller enterprises to leverage these capabilities without requiring extensive technical resources. This update is part of a broader effort by UPS to enhance its operational capabilities and improve employee experiences through automation.

As the company emphasizes, these technological advancements are designed to alleviate repetitive tasks and mitigate physical strain on employees, ultimately enhancing workplace safety. The overall flow of packages and efficiency within the UPS network is expected to improve significantly.

Recent updates also include the introduction of advanced pick-and-place technologies developed by partners such as Dexterity, Fortna, and Plus One Robotics. These innovations aim to relieve human workers of monotonous and labor-intensive tasks, streamlining operations. Additionally, UPS is utilizing Pickle Robot's unloading systems to automate the loading and unloading processes, further optimizing workflow.

Autonomous-guided vehicles, powered by leading companies like Dane, Geek+, Locus Robotics, Crown, and Toyota-Raymond, are now being used to facilitate the movement of small and irregular packages throughout distribution centers.

Carol Tomé, CEO of UPS, has stated, "UPS has been a technology company since its inception. Innovation is in our DNA. We continuously explore new ways to leverage technology to enhance our employee experience and drive efficiency. This commitment is how we aim to build a better and bolder UPS that remains customer-first, people-led, and innovation-driven for years to come."

Through these advancements, UPS is positioning itself as a leader in utilizing technology for a more secure and efficient delivery network, ultimately benefiting both businesses and customers by ensuring reliable package handling in an increasingly challenging landscape.