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紹介:
In today's fast-paced digital landscape, customer service agents play a crucial role in driving customer satisfaction. However, navigating complex queries can be challenging without immediate support. Our Real-Time Guidance Platform empowers contact centers by providing agents with instant, context-sensitive assistance, ensuring they deliver accurate and timely responses. By leveraging advanced analytics and AI-driven insights, this platform enhances agent performance, optimizes customer interactions, and ultimately boosts overall productivity in your contact center. Experience the future of customer service today!
追加されました:
9月 7 2024
ソーシャルメディア & メール:
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Balto AIツール情報

Balto とは何か?

Balto is the leading AI-driven Real-Time Guidance Platform for Contact Centers. It empowers agents to communicate effectively on every call by offering real-time coaching, efficient note-taking, and seamless integrations within the CCaaS environment.

Balto の使い方は?

To make the most of Balto, agents and managers can access real-time guidance, coaching, and analytics right on their screens. Effortlessly set up alerts, evaluate calls, and automate after-call tasks using the platform's intuitive features.

Balto のコア機能

Real-Time Coaching

Automated Notetaking

Dynamic Prompts for Agents

Live Chat for Immediate Guidance

Integration with CCaaS Systems

Balto の使用例

#1

Guide agents with real-time prompts and notifications

#2

Enable managers to monitor, coach, and analyze data instantly

#3

Support Quality Assurance with real-time scoring and trend analysis

Balto のFAQ

How does Balto help agents during calls?

Can Balto integrate with different CCaaS systems?

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