Ranking
Balto
100
5
0 Reviews
100 Saved
Introduction:
In today's fast-paced digital landscape, customer service agents play a crucial role in driving customer satisfaction. However, navigating complex queries can be challenging without immediate support. Our Real-Time Guidance Platform empowers contact centers by providing agents with instant, context-sensitive assistance, ensuring they deliver accurate and timely responses. By leveraging advanced analytics and AI-driven insights, this platform enhances agent performance, optimizes customer interactions, and ultimately boosts overall productivity in your contact center. Experience the future of customer service today!
Added on:
August 7 2024
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AI Customer Service Assistant
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Balto Product Information
What is Balto?
Balto is the leading AI-driven Real-Time Guidance Platform for Contact Centers. It empowers agents to communicate effectively on every call by offering real-time coaching, efficient note-taking, and seamless integrations within the CCaaS environment.
How to use Balto？
To make the most of Balto, agents and managers can access real-time guidance, coaching, and analytics right on their screens. Effortlessly set up alerts, evaluate calls, and automate after-call tasks using the platform's intuitive features.
Balto's Core Features
Real-Time Coaching
Automated Notetaking
Dynamic Prompts for Agents
Live Chat for Immediate Guidance
Integration with CCaaS Systems
Balto's Use Cases
#1
Guide agents with real-time prompts and notifications
#2
Enable managers to monitor, coach, and analyze data instantly
#3
Support Quality Assurance with real-time scoring and trend analysis
FAQ from Balto
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How does Balto help agents during calls?
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Can Balto integrate with different CCaaS systems?
Balto Reviews (0)
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