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Unthread - AI Support in Slack
What is Unthread - AI Support in Slack?
Unthread is an innovative support automation tool designed to enhance customer service directly within Slack. With features such as conversation tracking in shared channels, email management within Slack, live in-app chat, AI-driven support automation, and seamless integrations with your current tools, Unthread streamlines the support process for businesses.
How to use Unthread - AI Support in Slack？
To effectively utilize Unthread, businesses must first install the Unthread app within their Slack workspace. After installation, they can seamlessly monitor support conversations in shared channels, handle emails directly in Slack, engage in real-time chats with customers on their website, and automate support responses with AI technology. Additionally, Unthread integrates effortlessly with various existing tools, enhancing support workflows for a more streamlined experience.
Unthread - AI Support in Slack's Core Features
Track conversations in shared channels with customers
Manage emails from an inbox in Slack
Chat with customers live on your website through Slack
Automate support responses and insights with AI
Integration with existing tools
Unthread - AI Support in Slack's Use Cases
Fintech companies can use Unthread to increase transparency and reduce risk by communicating with customers instantly in Slack.
Infrastructure SaaS providers can provide top-tier support for critical customer infrastructure using Unthread.
HR Tech companies can stay on top of critical customer requests by managing tickets in Slack with Unthread.
Agencies can build closer relationships with their customers by using Unthread for direct communication.
Open-source projects can grow their communities by leveraging Unthread's Slack support workspace.
Productivity tools can gather faster feedback by creating shared channels with customers using Unthread.
FAQ from Unthread - AI Support in Slack
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