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Introduction:
Introducing an AI-first customer support platform designed specifically for community-driven businesses. Enhance your customer experience and foster engagement with our innovative solutions tailored to meet the unique needs of your community.
Added on:
October 27 2023
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Mava Product Information

What is Mava?

Mava is an AI-driven customer support platform designed to seamlessly integrate with your community channels. With Mava, you can effortlessly manage support requests through a unified inbox, monitor essential metrics, and leverage AI for automated responses in both private tickets and public Discord channels—available 24/7 and supporting over 100 languages.

How to use Mava?

Effortlessly enhance your community support through a unified and secure dashboard that integrates multiple channels. Quickly train Mava's AI in just minutes by utilizing your existing support content from GitHub, Google Docs, and your website. Engage with users on their preferred platforms, including web chat, Telegram, and Discord Ticket Bot. Elevate your support operations by analyzing support metrics and turning user feedback into valuable insights.

Mava 's Core Features

Manage support requests from a shared inbox

Automatically respond within private tickets & public Discord channels, 24/7

Support users in private tickets and public channels

Seamlessly hand over support tickets AI can't resolve to human agents

Connect with users on web chat, Telegram, and Discord Ticket Bot

Access support metrics to enhance support performance

Transform user feedback into actionable insights

Mava 's Use Cases

#1

Customer support for community-driven companies

#2

Effortless support across multiple channels

#3

Automated responses in multiple languages

#4

Optimize support operations

#5

Enhance user experience

#6

Track and analyze support metrics

FAQ from Mava

What is Mava?

How does Mava work?

What channels can Mava support?

Can Mava handle support in multiple languages?

What metrics can I access with Mava?

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