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Forethought
What is Forethought?
Forethought is a cutting-edge generative AI platform designed to automate customer support. By streamlining these processes, it significantly reduces support costs while ensuring exceptional service in every customer interaction.
How to use Forethought？
To get started with Forethought, sign up for a free trial or request a demo. Once you gain access to the platform, you can seamlessly integrate it with your existing support systems and train the generative AI models using your own data to enhance efficiency and return on investment (ROI). This powerful platform allows you to automate responses to frequently asked questions, triage and prioritize support tickets, leverage generative AI to support your customer service agents, and optimize workflows while monitoring performance.
Forethought's Core Features
SupportGPTâ¢: Generative AI powering the entire Forethought Platform
SolveAI: AI that answers a high volume of support tickets instantly
Triage: Predict, prioritize, and route support tickets
Solve Lite: Add AI to any lower volume support helpdesk
Assist: Access all knowledge instantly
Discover: Unlock proactive insights
Forethought's Use Cases
E-commerce: Resolve common tickets instantly, save support costs, and boost customer satisfaction
SaaS: Automatically resolve simple cases and route complex inquiries to the right agent
FinTech: Empower customers to self-serve and enable agents with the context they need for fast resolutions
FAQ from Forethought
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How do I sign up for Forethought?
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Can I integrate Forethought with my existing support platforms?
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What is SupportGPT�
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How can Forethought help lower support costs?
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What industries can benefit from using Forethought?
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