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Kore.ai

Kore.ai

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Introduction:
Kore.ai provides innovative AI-driven assistants designed to enhance and automate both customer and employee experiences, streamlining interactions and boosting efficiency.
Added on:
March 7 2023
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Kore.ai Product Information

What is Kore.ai?

Kore.ai is a leading Conversational AI technology company dedicated to enhancing customer and employee experiences through AI-driven solutions. They specialize in delivering virtual assistants and process assistants that leverage conversational AI, streamlining both front-office and back-office interactions across diverse industries.

How to use Kore.ai？

To utilize Kore.ai, you can implement their conversational AI-first virtual assistants and process assistants. These AI-driven assistants cater to a variety of sectors and roles, including banking, insurance, healthcare, retail, sales, marketing, finance, IT support, and HR support. They can be integrated across both voice and digital channels to deliver convenient, timely, and personalized service experiences for customers and employees. Additionally, Kore.ai provides the XO Platform, which combines conversational AI with digital user experience to enhance both customer and employee interactions.

Kore.ai's Core Features

Conversational AI-first virtual assistants and process assistants

XO Platform for blending conversational AI and digital UX

SmartAssist - AI-Native Contact Center as a Service

WorkAssist - AI-first collaborative workspace

Customer Experience Optimization (CxO)

BankAssist - Conversational banking

SearchAssist - Cognitive search with conversational support

HealthAssist - Enterprise Conversational AI for healthcare

AgentAssist - Real-time AI-powered agent assistance

RetailAssist - AI-Native Conversational Commerce Assistant

Employee Experience Optimization (ExO)

IT Assist - AI-powered assistant for IT support

HR Assist - AI-powered assistant for HR support

ProcureAssist - AI-Native Procurement Virtual Assistant

Kore.ai's Use Cases

#1

Banking

#2

Insurance

#3

Healthcare

#4

Retail

#5

Telecom

#6

Travel

#7

Hospitality

#8

Media & Entertainment

#9

UtilitiesSalesMarketingFinanceIT SupportHR SupportAgent AssistantCustomer Support

FAQ from Kore.ai

What industries can benefit from Kore.ai?

What functions within an organization can benefit from Kore.ai?

What is XO Platform?

How can Kore.ai help with customer experience optimization?

How can Kore.ai help with employee experience optimization?

Is pricing information available on the website?

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Kore.ai's Tags

Conversational AI Virtual Assistants Process Assistants Customer Experience Employee Experience contact center AI Platforms Intelligent Automation Digital Channels Collaborative Workspace Conversational Commerce Cognitive Search Healthcare IT Support HR Support Procurement